Return Policy - Dreamzz Furniture | Online Furniture Shop

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1. Eligibility for Returns:

  • Furniture items must be returned within 7 days of delivery.
  • Items must be unused, unassembled, and in their original packaging to be eligible for return.
  • Customized or personalized furniture pieces cannot be returned unless they are defective or damaged upon receipt.
  • Returned furniture items will be inspected upon receipt to ensure they meet our return eligibility criteria.

2. Damaged or Defective Furniture:

  • If you receive a damaged or defective furniture item, please contact us immediately.
  • We may require photographic evidence of the damage or defect before processing a return or replacement.

3. How to Initiate a Furniture Return:

  • Contact our customer service team at contact wecare@dreamzzfurniture.com / phone 090 – 29097978 / 7045451168 to initiate the return process.
  • Provide your order number and reason for return.
  • We may request photographs of the furniture item to assess its condition before approving the return.

4. Refund Process for Furniture:

  • Once the returned furniture item is received and inspected, we will issue a refund to your original method of payment within 7 business days.

5. Contact Us:

  • If you have any questions or concerns regarding our furniture return policy, please don’t hesitate to contact our customer service team at wecare@dreamzzfurniture.com / phone 090 – 29097978 / 7045451168.