Need Help Purchasing from Dreamzz Furniture.
What are the benefits registering with Dreamzz Furniture?
On registering with Dreamzz Furniture you instantly get discount coupon through email.
This discount coupons are valid for 3days from the date of registration.
Extra benefits after registering with Dreamzz Furniture are :
After registering with Dreamzz Furniture the customer don’t have to enter details such as address every time while ordering because it has already saved in my account.
Latest offers will be mentioned on our website.
Customer can track their order online through My Account by just entering their email id and password.
Customer can also make use of Wish List feature in which they can save products for easy shopping for future if they wish to and will be notified of newly arrived products.
Coupon’s Terms and Conditions :
Customers can use this coupons once they log on to dreamzzfurniture.com and enter coupon code while they checkout in the coupon code box in the summary page.
These coupons have limited period validity which should be used within 3 days from registration with Dreamzz Furniture. These coupons cannot be collaborated with other offers on our website.
These coupons can only be used once.
How to become a registered member of Dreamzz Furniture?
Click on ‘Login & Registration’ link on top page of Dreamzz Furniture. This will open the page where you need to fill your email id on the left side of the page and choose password and enter twice to confirm. At last click on register button to register.
Uses of Wishlist and how it works?
At the time while browsing on website, in case customer likes any products and wish to purchase in future they can add these products in their Wishlist. Wishlist is the best place to keep the products and remember that the products are not reserved or not added to cart.
Warranty : We at Dreamzz Furniture give 1 year warranty on all the products.
Below mentioned issues are covered under warranty :
- Only the frames and foam of all the products are covered under 1 year warranty. Fabric will not be covered under warranty.
- Only if the fabric is torn or the stiches have come out of the fabric will be covered under warranty.
Incase customer has forgotten his password and is not able to login in his account?
Customer has to only click on ‘Login & Registration’ which is mentioned on the top of the page. This will open the page where customer will find ‘Lost your password’ below on right side. Customer only has to enter his registered email id and complete instruction to change password will be sent on their registered email id.
How can customer change their account password?
Customer only have to login to their account and below Account name they will find option to change their password by entering current password and the new password.
Customer’s order is Returned to Origin (RTO). What does RTO mean?
Incase customers shipment is reflecting as RTO (Returned to Origin) under the following situation:
- May be delivery is attempted more than once but product could not be delivered due to impropriate address or customer not available on the given address.
- Due to wrong pin code or incomplete address courier team might not be able to find the address.
- Might be customer or someone else at the delivery address refused to receive the delivery.
Under these situation, our customer support team will call you on the updated mobile number and email you on registered email id. In case there customer don’t respond to email and customer updated number is not reachable or there is no response, then the products will be shipped back to origin.
Various Payment Options?
Dreamzz Furniture is offering various ways of payment option to help and fulfil every requirement and offer extreme pliability. Below are the payment option offered by Dreamzz Furniture:
- We are partnered with 9 leading Banks in India for Internet Banking.
- We accept all types of Credit Card.
- EMI interest rates will be charged by your bank
- EMI option are available by Kotak Mahindra Bank, HDFC Bank, AXIS Bank, Induslnd Bank, RBL Bank, ICICI Bank, Standard Chartered Bank, Yes Bank & American Express
What is payment gateway?
A payment gateway is an e-commerce application service provider that enables the various payment options for a marketplace such as Dreamzz Furniture. A payment gateway is typically the gateway between Dreamzz Furniture and a bank, and through this gateway you are able to make your payment.
All transactions are processed through secure bank servers, which are PCI DSS- II compliant thereby, providing the highest level of security while processing your online payments.
Will customer get complete refund if he cancel or return the order?
Order cancellation will include deduction of Payment Gateway Processing and Service Charges of 2% on the paid amount for transaction.
- If customer places his order today he can cancel his order within 24hours by forwarding an email on email@example.com or by calling on our customer support (090 – 29097978). Dreamzz Furniture will accept the cancellation because the order was cancelled within the given timelines. Customer will get his refund with amount deduction of Payment Gateway Processing and Service Charge of 2% on the amount paid while transaction.
- If customer places his order today and wants to cancel his order but fails to send cancellation email within 24hours on firstname.lastname@example.org or by calling on our customer support (090 – 29097978) the order will not be cancelled and will be processed accordingly.
Do Dreamzz Furniture save customer Credit Card details?
Dreamzz Furniture doesn’t collect or save your Credit Card details. Your transaction has permit at many points, first by the payment gateway and eventually by payment merchant (Visa / Master Card etc…) directly without any information passing through us.
Will customer be asked for his Credit Card details, Account details or password through email or phone?
No, Dreamzz Furniture will never ask for your Credit Card details, Account Details or Password through email or phone.
What does Card Verification Number (CVV) on customer Credit Card mean?
The Security Code or the Card Verification Number (CVV) is main protection factor accepted by credit cards companies in sequence to diminish the chance of Internet Fraud. The Customer Verification Number (CVV) will not appear on your sales bill or billing statement which will only be available on your Credit Card. Customer has to enter Card Verification Number (CVV) at the time of transaction only to verify Card Ownership.
Customer Verification Number (CVV) on various cards is placed on different location on the card:
- Customer should note that on Visa / Master Card / Diner’s / Discover Card the 3 digit Customer Verification Number (CVV) will be mentioned behind their Credit Card within the signature field.
- If customer is using American Express Credit Card the Customer Verification Number (CVV) will be of 4 digit mentioned on the right hand side of the Credit Card above card number.
What does 3D secure password mean?
The 3D secure password is accomplished by VISA and MasterCard in collaboration with card supplying banks under the ‘Verified by VISA’ (VBV) and ‘MasterCard Secure Code’ (MSC) services, respectively.
The 3D secure password, which is generated by you, is known only to you. This guard that only you can use your card for online purchases. On 3D secure page, you may also choose to receive a One Time Password (OTP) on your registered mobile number and use it for that transaction.
In India, it is compulsory to register your card with 3D Secure before making any online transaction with the card. To register your card, visit your card provided bank’s website.
Under which name will customer purchase be charged on the credit card statement?
Customer’s purchase will be charged on ‘Dreamzz Furniture’ Name.
What are the EMI payment option on Dreamzz Furniture?
This EMI facility is available for 9 Banks Credit Card.
Kotak Mahindra Bank, HDFC Bank, AXIS Bank, Induslnd Bank, RBL Bank, ICICI Bank, Standard Chartered Bank, Yes Bank & American Express. The current bank EMI facility is for 3, 6, 9,12months instalments but some banks provide EMI for 18 & 24Months instalments.
The minimum order to avail EMI is Rs.3000/-. Incase customer opts for EMI facility there is no processing fee charged by Dreamzz Furniture.
The Bank charges annual interest rates (as per the table below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the balance outstanding.
What happens when customer places order using EMI gets cancelled?
If customer cancel or return the product purchased through EMI, Dreamzz Furniture will return the complete amount to the customer. Customer will have to check with the relevant bank/issuer on how a cancellation, refund or pre-closure could determine the EMI terms, and what interest charges would be raised on you for the same.
Special Service Provided by Dreamzz Furniture.
How can a customer arrange a carpenter appointment with Dreamzz Furniture?
Customer don’t have to arrange carpenter. While customer places order with Dreamzz Furniture they are informed about the installation. The amount of products are mentioned with installation so customer don’t have to pay extra for assembly once receiving the product.
How can a customer come to know if the product needs a carpenter for assembly?
While placing order or once order is placed the customer is informed if the product needs assembly. Once the product is dispatched tracking details are shared with customer through mail and he/she even gets a call from our customer care and are informed if the assembly is required for the product. The product will be assembled once the product is delivered. The customer don’t need to pay to carpenter for assembly.
How will the customer know about carpenter visit?
Once product is delivered customer will get a call from our customer support department to book a carpenter for the assembly of the product within 24hrs. Customer will also get mail in which carpenter name and contact details will mentioned. Customer name and contact details will also be shared with the carpenter for easy communication.
Suppose customer area is not serviceable by Dreamzz Furniture?
If customer’s area is in not serviceable by Dreamzz Furniture so the customer has to pay for the assembly and later he will get the reimbursement from Dreamzz Furniture.